FrenchMate

Support

Last updated: May 25, 2026

Contact us

We're a small team and we read every message. The fastest way to reach us is by email:

rockiestar.com@gmail.com

When you write in, it helps a lot to include:

  • Your device (e.g. iPhone 15, Pixel 8) and OS version.
  • The app version (Settings → About in the app).
  • A short description of what you were doing and what went wrong. Screenshots or a screen recording are gold.

We aim to reply within two business days.

Frequently asked

How do I sign in?

FrenchMate uses a one-time email code. Tap Sign in, enter your email, then enter the 6-digit code we send you. There's no password to remember. If the email doesn't arrive within a minute or two, check your spam folder and make sure noreply@languagelearning.rockiestar.com is allowed.

The microphone button doesn't work.

FrenchMate uses your device's on-device speech recognition. On iOS, open Settings → FrenchMate and make sure both Microphone and Speech Recognition are enabled. On Android, open Settings → Apps → FrenchMate → Permissions and enable Microphone. Then restart the app.

How do I delete my account?

Open the app, go to Settings → Account, and tap Delete account. This permanently removes your account, chat history, saved wordbooks, and sentences. Deletion is irreversible. If you can't access the in-app option, email us from the address on your account and we'll delete it for you.

How do I change my native language?

FrenchMate follows your device's system language for the UI and for the tutor's explanations. Change your phone's language under your OS settings and reopen the app — the tutor will start explaining French in the new language.

I'm being rate-limited.

Anonymous chat use is rate-limited to keep costs down. Signing in lifts the limit. If you're signed in and still hitting a limit, email us and we'll look into it.

How do I request a refund?

All purchases and subscriptions are handled by Apple App Store and Google Play. Refund requests must be submitted to the store you purchased from:

Privacy

Our full privacy policy is at /privacy. Short version: we sign you in with an email code, we store the content you create in the app, voice input is transcribed on-device (no raw audio leaves your phone), and you can delete your account at any time from inside the app.